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At the River Terrace Inn in Napa, California (“Hotel”), the
privacy and confidentiality of user information is important. We are committed to maintaining
the privacy and security of your user information. We may update this policy from time to time,
so please check here frequently. Hotel will not disclose identifiable user information to any
third party without consent.
Hotel is committed to safeguarding your privacy while visiting the Hotel website, namely,
www.riverterraceinn.com (hereinafter
referred to as the "Site"). Our goal is to provide you with an Internet experience
that delivers the information, resources and services that are most relevant to you. To achieve
this goal, part of the operation of the Site includes the gathering of certain types of information
about Site users. Because we understand that your privacy is important, we wish to explain the types
of information we gather and the way in which we use it. This Privacy Policy applies to the Site.
This Privacy Policy covers two types of information gathered at the Site, personal and
aggregated. The term "personal information" refers to data you voluntarily provide
in connection with use of the Site that identifies you and/or the company on whose behalf you
are accessing and using the Site. Personal information includes, e.g., data submitted in
connection with our services, such as your name, e-mail address, phone number, company
affiliation, physical address and/or certain other personal information. The term "aggregated
data" refers to general information regarding visitors and users of the Site that relates
to use of the Site, e.g., traffic patterns, number of visits to certain pages, visits from other
web sites or to third-party web sites linked to the Site, use of particular services and interest
in services, information or features of the Site or other parties made available through or found
at the Site.
What information is collected about you? How do we use it?
We take the utmost care to ensure that the personal information we obtain from you is
not used in a way that you may be unaware of or not agreeable to. You may wish to
submit an information request about our Hotel, participate in one of our promotions
or subscribe to our e-mail or postal mail lists. In response, we may ask for information
such as your name and postal address. In the event you opt to provide us with this
information, we will only use it for the purpose specified by you at the bottom of the
information gathering form.
Information collected on the Site may be used to:
- Register you as a Hotel member
- Plan and purchase hotel accommodations
- Enter your email in our promotions or sweepstakes
- Send marketing communications or surveys to you
- Respond to your questions or suggestions
- Improve the quality of your visit to our site
All forms will provide an opt-out button to allow you to choose not to participate in
Hotel lists and future online marketing. In deciding whether or not to join such lists, please
note that they are only used for Hotel purposes or in joint promotions with a Hotel partner. We
do not sell, rent or share any of your personal information with any other party including any
third-party joint promoters, nor use it for unapproved commercial purposes. You may request to
be removed from our lists at any time. All emails distributed to our lists will contain easy,
online access to unsubscribe.
Permission for Use
Hotel may collect and use personal information that you submit at the Site in any manner that
is consistent with uses stated in this Privacy Policy or disclosed elsewhere at the Site at
the point you submit such personal information. At the time you submit personal information
or make a request, the intended use of the information you submit will be apparent in the
context in which you submit it and/or because the Site states the intended purpose. By
submitting personal information at the Site, you are giving your consent and permission for
any use that is consistent with uses stated in this Privacy Policy or disclosed elsewhere at
the Site at the point you submit such personal information, and such consent will be presumed
by Hotel, unless you state otherwise at the time you submit the personal information. Please
do not request any such communications on behalf of an individual or company if you are not
authorized to make the request.
Secure Reservations
If you decide to make an online reservation at the Site, you will be linked to a reservation
interface and a third party booking engine (“Booking Engine”) provided by iHotelier,
a TravelClick Interactive company. While it appears to be part of our site, the Booking Engine
is in fact provided by a third party and is governed by its privacy practices. We understand
that security remains the primary concern of online consumers and have chosen the Booking Engine
Vendor carefully. The Booking Engine Vendor participates in the VeriSign Secure Site Program, a
top security certification program, and:
- Has a VeriSign Secure Server ID.
-
All information sent to this site, if in an SSL session, is encrypted,
protecting against disclosure to third parties.
Protecting your information
We would like our Site visitors to feel confident about using the Site to plan and
purchase their accommodations, so Hotel is committed to protecting the information
we collect. Hotel has implemented a security program to keep information that is
stored in our systems protected from unauthorized access.
Our Site is hosted in a secure environment. The Site servers/systems are
configured with data encryption, or scrambling, technologies, and industry-standard
firewalls. When you enter personal information during the reservation process, or
during a customer email sign-up, your data is protected by Secure Socket Layer (SSL)
technology to ensure safe transmission.
Withdrawing Consent to Use
If, after permitting use of your personal information, you later decide that you
no longer want Hotel to include you on its mailing list or otherwise contact you
or use your personal information in the manner disclosed in this Privacy Policy
or at the Site, simply tell us by sending an e-mail, or by clicking on the
“Unsubscribe” button at the bottom of our email communication to you.
Use of Aggregated Data
Hotel is interested in improving the Site and may develop and offer new features and
services. We monitor aggregated data regarding use of the Site for marketing purposes
and to study, improve and promote use of the Site. In connection with such purposes,
Hotel may share aggregated data with third parties collectively and in an anonymous way.
Disclosure of aggregated data does not reveal personal information about individual Site
users in any way that identifies who they are or how to contact them.
Exceptions to the Privacy Policy
Hotel has two exceptions to these limits on use of personal information:
(1) Hotel may monitor and, when we believe in good faith that disclosure is required,
disclose information to protect the security, property, assets and/or rights of Hotel
from unauthorized use, or misuse, of the Site or anything found at the Site.
(2) Hotel may disclose information when required by law; however, only to the extent
necessary and in a manner that seeks to maintain the privacy of the individual.
Use of Cookies
To enable features at the Site, Hotel may assign one or more "cookies" to
your Internet browser. Cookies, among other things, speed navigation through our Site,
keep track of information so that you do not have to re-enter it each time you visit our
Site, and may provide you with customized content. A cookie is an Internet mechanism
composed of a small text file containing a unique identification number that permits
a web server to send small pieces of information or text by means of your browser
and place them on your computer's hard drive for storage. This text lets the web
server know if you have previously visited the web page. Cookies by themselves
cannot be used to find out the identity of any user.
We use cookies to collect and maintain aggregated data (such as the number of visitors)
to help us see which areas are most popular with our users and improve and update the content
on our site. While in the process of browsing our site, you also provide us with information
that doesn't reveal your personal identity -- what type of destination you're exploring, for
example. We use this aggregated data only as explained in this Privacy Policy. We do not
connect aggregated data to any name, address, or other identifying information.
You may occasionally receive cookies from unaffiliated companies or organizations,
to the extent they place advertising on our Site or are linked to the Site. These
third-party cookies may collect information about you when you "click" on
their advertising or content or link. This practice is standard in the Internet
industry. Because of the way in which the Internet operates, we cannot control
collection of this information by these third parties, and these cookies are
not subject to this Privacy Policy.
Children's Privacy & Parental Consent
Please be aware that Hotel has not designed this Site for, and does not intend for
it to be used by, anyone under age 18. Accordingly, this Site should not be used by
anyone under age 18. Our privacy policy prohibits us from accepting users who are
under the age of 18. Hotel specifically requests that persons under the age of 18
not use this Site or submit or post information to the Site. Should Hotel inadvertently
acquire personal information or other data from users under the age of 18, Hotel will
not knowingly provide this data to any third party for any purpose whatsoever, and any
subsequent disclosure would be due to the fact the user under age 18 used the Site and
submitted personal information without solicitation by or permission from Hotel.
Links Provided To Other Sites
Hotel may provide links to a number of other web sites that we believe might offer
you useful information and services. However, those sites may not follow the same
privacy policies as Hotel. Therefore, we are not responsible for the privacy policies
or the actions of any third parties, including without limitation, any web site owners
whose sites may be reached through this Site, nor can we control the activities of those
web sites. We urge you to contact the relevant parties controlling these sites or accessing
their on-line policies for the relevant information about their data collection practices
before submitting any personal information or other sensitive data.
Your Consent To This Privacy Policy
Use of the Site signifies your consent, as well as the consent of the company for
whom you use the Site and whose information you submit (if any), to this on-line
Privacy Policy, including the collection and use of information by Hotel, as
described in this statement, and also signifies agreement to the terms of use
for the Site. Continued access and use of the Site without acceptance of the
terms of this Privacy Policy relieves Hotel from responsibility to the user.
Policy Modifications & Contacting Hotel
Hotel reserves the right to change this Privacy Policy at any time; notice of
changes will be published on this page. Changes will always be prospective,
not retroactive. If you have questions about our policies, please contact:
Hotel Contact Information:
River Terrace Inn
1600 Soscol Avenue, Napa CA 94559
Phone : 707.320.9000
Fax : 707.258.1236
Toll Free Phone : 866-NAPA-FUN
Email: info@riverterraceinn.com
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