FAQ

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QUESTIONS?

(707)-927-2217

General

What is check in/check out time?

Check-in begins at 3pm and check out is at 11am.

Do you allow smoking on property? In the rooms?

This hotel is completely nonsmoking. We do not allow smoking in our rooms, public areas or the restaurant.

Do you have high-speed wired and/or wireless internet access available?

Wireless internet access is available throughout the hotel and high-speed wired internet access is available in all guestrooms.

Do you have a fitness center? What kind of equipment does it have? What are the hours?

Yes, the fitness center is located on the 1st floor on the north side of the hotel. To help ensure the continued safety and health of our guests and our team, the fitness center is limited to an occupancy of one household only during each usage Please inquire with our Front Desk team about scheduling your time in the gym. Fitness center hours will be from 7AM to 7PM. A room key is needed to enter the fitness center that includes free weights, cardio equipment, and fitness balls.

Do you have a pool?

No, we do not have a pool onsite.

Do you have a spa?

No, we do not have a spa. Please contact our Front Desk for nearby recommendations for our in-room spa service partners.

What is required upon check in?

A government issued photo identification or passport and a valid credit card to authorize for your full amount of stay, plus incidentals for an additional $90 per night.

What should I do if I lost or forgot something in my room?

Please report any lost items with us through this website.

Can we ship wine through the hotel?

Yes, the hotel works with a private company to arrange shipping of wine back home for you. Shipping prices (shipping materials are included) can be obtained at the Front Desk.

Where is the hotel located?

The hotel is situated minutes from Downtown Napa and is walking distance to great restaurants, wine tasting rooms, shopping, and local attractions such as the Wine Train and Oxbow Public Market.

What is a Destination Fee?

Our Destination Fee, valued up to $150 in amenities & benefits, is $25+ tax includes:

  • On-site self-parking
  • High-speed Wi-Fi
  • Bottled water upon arrival in lobby
  • 10% Off Wine Train excursions & retail merchandise
  • In-room Keurig Coffee
  • Access to the Fitness Center
  • 24/7 access & printing at the Business Center

Transportation

Do you offer free shuttle service from the airport?

We do not offer a complimentary shuttle service, but you may access transportation information at our Maps & Directions page, or by contacting the Front Desk. Additional fees will apply.

Do you charge for parking?

We offer self-parking which is included in the Destination Fee.

Pets

Are pets allowed?

Yes! River Terrace Inn invites four-legged friends to enjoy the ultimate in hosPETality at Napa Valley’s premier riverfront hotel, as part of our new Napa Paws Program. There is a one-time fee of $75 per stay, maximum two pets per room.

Napa Paws Program Includes:

  • Pet bed for use each night for use during stay
  • Pet water and food bowl for use during stay
  • Special welcome amenity with treats
  • Special pet exercise area and clean up bags

Restaurant

Do you have a restaurant?

Yes. ALBA Restaurant offers both indoor and outdoor dining on our beautiful Terrace with firepits next to the river.

Reservations

Do you have accessible rooms?

Yes, we have accessible rooms. Some of these rooms include modified bathtubs with bars and added facility, and some include a roll-in shower.

Do you have an early departure fee?

Yes, an early departure fee in an amount of up to one night’s room and tax may apply.

Do you have connecting rooms?

We have some connecting rooms at the hotel. You may make a request for connecting rooms; however, they are not guaranteed.

I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?

You need to contact the channel through which you made your reservation.

Is my ID/passport required at check in?

We do require presentation of a valid government-issued identification at the time of check-in.

What is the minimum age requirement to check into the room?

Special rules may apply for guests under the age of 18. This varies by hotel so please contact the hotel for further information prior to making a reservation.

What is your cancellation/deposit policy?

Reservation must be modified or cancelled 72-Hours in advance of arrival local time to avoid a late cancellation fee. We require a credit card at the time of booking. Please note that for special rates, packages and certain seasons, this policy is subject to change.

Will your rooms allow rollaways/cribs? Is there a charge?

We do not provide rollaways, due to fire code. Yes, cribs are available and are provided free of charge.

Meetings

Where will my fiancé stay the night before the wedding?

Should he not have a groomsman or family member to room with, we would suggest booking another guestroom for him.

Where will my fiancé get ready the day of the wedding?

Should he not have a groomsman or family member to room with, we would suggest getting ready in his guestroom. Please note that checkout is at 11:00am, however.

Do you offer a backup location in the event of inclement weather?

Yes, we do not book any outdoor functions without backup space. We offer our terrace and ballroom in this instance.

It states acoustic music only outside, but what about iPods, steel drums and DJs playing background music?

We are happy to allow steel drums, an iPod and DJs for the ceremony and cocktail hour however it must be at a respectful “background” level. Bands and loud dance music are not permitted outside as we are in a residential area not to mention the potential inconvenience it could have with other hotel guests.

When do we need to make the weather call the day of?

It typically depends on the time the event starts, but typically 3 – 4 hours in advance. Note, once the decision is made either way and it ends up raining or you change your mind, there will be a fee incurred of $500 and potentially a wait time for your event to start.

What is the amenity charge?

Should you have amenity bags, gift baskets, etc. to welcome and thank guests for coming there is a $3.00 fee to store them at the front desk.

What is a site fee and what does it include?

The site fee includes tables, chairs, resort ivory linens, votives, outdoor lighting, setup/strike, and backup space in the event of inclement weather.

Are there hotels close by?

We have many hotels and resorts close by that can offer less expensive rates for your guests on a budget along with resorts on the opposite side of the spectrum. Contact your Catering Manager for additional information.

How much is cab fare to and from the airport?

Sacramento Airport (SMF) is $175 each way. San Francisco Airport (SFO) $190 each way. Santa Rosa Airport (STS) is $90 each way. Oakland Airport is $80 each way.

Do you offer a shuttle service to and from the airport?

Unfortunately we do not, however we work with wonderful transportation companies should you want to arrange car services for your guests. Contact your Catering Manager for additional information.

What airport should guests fly into?

We recommend that you fly into Oakland (OAK) or Sacramento (SMF).

I would like to pay my final balance with a check. Am I able to do so?

Yes, we would need the check 14 days prior to arrival.

When is the final payment due?

The final balance is due (14) business days prior to the event taking place.

When do you need all my information?

It’s best to have the majority of the information one month, or (30) days in advance from your event/wedding date.

When are my head counts due?

Your guaranteed head counts are due (72) hours, or (3) business days prior to the event/wedding date.

Who helps me throughout the planning process? If so, with what?

The Catering Manager’s role is to assist you with details throughout the process from the hotel’s perspective. For example – timelines, floor charts, estimates, food and beverage, etc. They are also able to assist with minor setup the day of the wedding. Please know that your Catering Manager is not your wedding planner. Should you have many details going into planning your wedding the resort suggests hiring a wedding planner or day of coordinator. Should this interest you, please contact your Catering Manager for additional details.

Is the catering manager I booked my wedding with present the day of the wedding?

Yes, the Catering Manager will be here to assist with anything you may need the day of in addition to assisting needs and questions by vendors.

Does the catering manager help with the ceremony rehearsal?

Your Catering Manager is happy to assist with your rehearsal. These can be scheduled Monday through Friday from 11am – 5pm. Should you need the rehearsal scheduled on a weekend where there are no other events scheduled, there will be an additional fee incurred.

What time is check in and check out?

Check in is 3:00pm and checkout is 11:00am. We are happy to take requests for early check in and checkout dates, however please know that these are only requests, not a guarantee.

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General

Check-in begins at 3pm and check out is at 11am.

This hotel is completely nonsmoking. We do not allow smoking in our rooms, public areas or the restaurant.

Wireless internet access is available throughout the hotel and high-speed wired internet access is available in all guestrooms.

Yes, the fitness center is located on the 1st floor on the north side of the hotel. To help ensure the continued safety and health of our guests and our team, the fitness center is limited to an occupancy of one household only during each usage Please inquire with our Front Desk team about scheduling your time in the gym. Fitness center hours will be from 7AM to 7PM. A room key is needed to enter the fitness center that includes free weights, cardio equipment, and fitness balls.

No, we do not have a pool onsite.

No, we do not have a spa. Please contact our Front Desk for nearby recommendations for our in-room spa service partners.

A government issued photo identification or passport and a valid credit card to authorize for your full amount of stay, plus incidentals for an additional $90 per night.

Yes, the hotel works with a private company to arrange shipping of wine back home for you. Shipping prices (shipping materials are included) can be obtained at the Front Desk.

The hotel is situated minutes from Downtown Napa and is walking distance to great restaurants, wine tasting rooms, shopping, and local attractions such as the Wine Train and Oxbow Public Market.

Our Destination Fee, valued up to $150 in amenities & benefits, is $25+ tax includes:

  • On-site self-parking
  • High-speed Wi-Fi
  • Bottled water upon arrival in lobby
  • 10% Off Wine Train excursions & retail merchandise
  • In-room Keurig Coffee
  • Access to the Fitness Center
  • 24/7 access & printing at the Business Center

Transportation

We do not offer a complimentary shuttle service, but you may access transportation information at our Maps & Directions page, or by contacting the Front Desk. Additional fees will apply.

We offer self-parking which is included in the Destination Fee.

Pets

Yes! River Terrace Inn invites four-legged friends to enjoy the ultimate in hosPETality at Napa Valley’s premier riverfront hotel, as part of our new Napa Paws Program. There is a one-time fee of $75 per stay, maximum two pets per room.

Napa Paws Program Includes:

  • Pet bed for use each night for use during stay
  • Pet water and food bowl for use during stay
  • Special welcome amenity with treats
  • Special pet exercise area and clean up bags

Restaurant

Yes. ALBA Restaurant offers both indoor and outdoor dining on our beautiful Terrace with firepits next to the river.

Reservations

Yes, we have accessible rooms. Some of these rooms include modified bathtubs with bars and added facility, and some include a roll-in shower.

Yes, an early departure fee in an amount of up to one night’s room and tax may apply.

We have some connecting rooms at the hotel. You may make a request for connecting rooms; however, they are not guaranteed.

We do require presentation of a valid government-issued identification at the time of check-in.

Special rules may apply for guests under the age of 18. This varies by hotel so please contact the hotel for further information prior to making a reservation.

Reservation must be modified or cancelled 72-Hours in advance of arrival local time to avoid a late cancellation fee. We require a credit card at the time of booking. Please note that for special rates, packages and certain seasons, this policy is subject to change.

We do not provide rollaways, due to fire code. Yes, cribs are available and are provided free of charge.

Meetings & Weddings

Should he not have a groomsman or family member to room with, we would suggest booking another guestroom for him.

Should he not have a groomsman or family member to room with, we would suggest getting ready in his guestroom. Please note that checkout is at 11:00am, however.

Yes, we do not book any outdoor functions without backup space. We offer our terrace and ballroom in this instance.

We are happy to allow steel drums, an iPod and DJs for the ceremony and cocktail hour however it must be at a respectful “background” level. Bands and loud dance music are not permitted outside as we are in a residential area not to mention the potential inconvenience it could have with other hotel guests.

It typically depends on the time the event starts, but typically 3 – 4 hours in advance. Note, once the decision is made either way and it ends up raining or you change your mind, there will be a fee incurred of $500 and potentially a wait time for your event to start.

Should you have amenity bags, gift baskets, etc. to welcome and thank guests for coming there is a $3.00 fee to store them at the front desk.

The site fee includes tables, chairs, resort ivory linens, votives, outdoor lighting, setup/strike, and backup space in the event of inclement weather.

We have many hotels and resorts close by that can offer less expensive rates for your guests on a budget along with resorts on the opposite side of the spectrum. Contact your Catering Manager for additional information.

Sacramento Airport (SMF) is $175 each way. San Francisco Airport (SFO) $190 each way. Santa Rosa Airport (STS) is $90 each way. Oakland Airport is $80 each way.

Unfortunately we do not, however we work with wonderful transportation companies should you want to arrange car services for your guests. Contact your Catering Manager for additional information.

We recommend that you fly into Oakland (OAK) or Sacramento (SMF).

Yes, we would need the check 14 days prior to arrival.

The final balance is due (14) business days prior to the event taking place.

It’s best to have the majority of the information one month, or (30) days in advance from your event/wedding date.

Your guaranteed head counts are due (72) hours, or (3) business days prior to the event/wedding date.

The Catering Manager’s role is to assist you with details throughout the process from the hotel’s perspective. For example – timelines, floor charts, estimates, food and beverage, etc. They are also able to assist with minor setup the day of the wedding. Please know that your Catering Manager is not your wedding planner. Should you have many details going into planning your wedding the resort suggests hiring a wedding planner or day of coordinator. Should this interest you, please contact your Catering Manager for additional details.

Yes, the Catering Manager will be here to assist with anything you may need the day of in addition to assisting needs and questions by vendors.

Your Catering Manager is happy to assist with your rehearsal. These can be scheduled Monday through Friday from 11am – 5pm. Should you need the rehearsal scheduled on a weekend where there are no other events scheduled, there will be an additional fee incurred.

Check in is 3:00pm and checkout is 11:00am. We are happy to take requests for early check in and checkout dates, however please know that these are only requests, not a guarantee.