FAQ
Questions? You’ve come to the right place.
QUESTIONS?
General
What is check in/check out time?
Check-in begins at 4pm and check out is at 11am.
Do you allow smoking on property? In the rooms?
This hotel is completely nonsmoking. We do not allow smoking of any kind in our rooms, public areas or the restaurant. A non-refundable fine of $250 will be posted. If a guest would like to smoke they must do so a minimum of 350 feet from the property.
This policy extends to all forms of smoking, including the use of traditional tobacco products, electronic cigarettes, and cannabis in any form.
We appreciate your cooperation in preserving the refined ambiance of our establishment. Should you require assistance or recommendations for designated smoking areas nearby, our guest services team would be delighted to assist you.
Do you have high-speed wired and/or wireless internet access available?
Wireless internet access is available throughout the hotel.
Do you have a fitness center? What kind of equipment does it have? What are the hours?
Yes, the fitness center is located on the 1st floor on the north side of the hotel. Fitness center is open 24 hours. A room key is needed to enter the fitness center that includes 1 Peleton Bike, free weights, cardio equipment, and fitness balls.
Do you have a pool?
No, we do not have a pool onsite.
Do you have a spa?
No, we do not have a spa. Please contact our Front Desk for nearby recommendations for our in-room spa service partners.
What is required upon check in?
A government issued photo identification or passport and a valid credit card that matches the identification given, to authorize for your full amount of stay, plus incidentals for an additional $70 per night.
What should I do if I lost or forgot something in my room?
Please report any lost items with us through this website.
Why are you going cashless?
Cashless transactions are faster, safer and more secure. Guests can spend less time counting or waiting on change and more valuable time enjoying the beautiful Napa Valley.
Can we ship wine through the hotel?
Yes, the hotel works with a private company to arrange shipping of wine back home for you. Shipping prices & ship to locations may vary (shipping materials are included). This information can be obtained at the Front Desk.
Where is the hotel located?
The Inn is located downtown on the Napa River, walking distance to the Wine Train, Oxbow Market, CIA at Copia. The neighborhood is filled with wine, beer, & cocktail tasting-rooms, shopping and restaurants including the Slanted Door.
What is a Destination Fee?
Our Destination Fee, valued up to $150 in amenities & benefits, is $34+ tax includes:
- Welcome splash of local wine
- On-site self parking ($33 value)
- The first hour of bike rental complimentary ($20 value) up to 2 bikes a day.
- Fitness center including Peloton bike
- Water refill stations
- Value add at ALBA Restaurant
- Discounts with downtown businesses
- 10% discount on Wine Train excursions
Transportation
Do you offer free shuttle service from the airport?
We do not offer a complimentary shuttle service, but you may access transportation information at our Maps & Directions page, or by contacting the Front Desk. If you are traveling from SFO True Elegance Service Provider offers transport service to/from San Francisco International Airport and Napa Valley, featuring one pick-up/drop-off location locally. To learn more about this new service option, visit the website.
Do you charge for parking?
We offer self-parking which is included in the Destination Fee.
Pets
Are pets allowed?
Yes! River Terrace Inn invites four-legged friends to enjoy the ultimate in hosPETality at Napa Valley’s premier riverfront hotel, as part of our new Napa Paws Program. There is a one-time non-refundable fee of $100 for 1 dog and $150 for 2 dogs per stay, maximum two pets per room.*
*Note: Pet rooms are subject to availability. All amenities of bedding, food and water bowls must be returned upon check out or will be subject to retail charge of items. In addition to the pet charge an additional $250 per dog will be charged as deposit to cover any unforeseen costs which may result from damage or need for excessive cleaning of soiled linens, carpeting, or furniture. Once the room has been cleaned and inspected this deposit will be credited back. You will be required to sign off on the deposit and pet policy form at the time of check in.
Napa Paws Program Includes:
- Pet bed for use each night for use during stay
- Pet water and food bowl for use during stay
- Special welcome amenity with treats
- Special pet exercise area and clean up bags
Restaurant
Do you have a restaurant?
Yes. ALBA BAR & Cafe is open for Breakfast seven days a week 7:00-10:00am, and the Bar open daily 4:00-10:00pm, will light shareable offering. Our beautiful patio is open seasonally and provides an relaxing environment with fire pits and views of the Napa river.
Reservations
Do you have accessible rooms?
Yes, we have accessible rooms. Some of these rooms include modified bathtubs with bars and added facility, and some include a roll-in shower.
Do you have an early departure fee?
Yes, an early departure fee in an amount of up to one night’s room and tax may apply.
Do you have connecting rooms?
We have some connecting rooms at the hotel. You may make a request for connecting rooms; however, they are not guaranteed.
I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
You need to contact the channel through which you made your reservation.
Is my ID/passport required at check in?
We do require presentation of a valid government-issued identification at the time of check-in.
What is the minimum age requirement to check into the room?
Special rules may apply for guests under the age of 18. This varies by hotel so please contact the hotel for further information prior to making a reservation.
What is your cancellation/deposit policy?
Most reservation must be modified or cancelled 72-Hours in advance of arrival local time to avoid a late cancellation fee. We require a credit card at the time of booking. Please note that for special rates, packages and certain seasons, this policy is subject to change.
Will your rooms allow rollaways/cribs? Is there a charge?
We do not provide rollaways, due to fire code, however several of our rooms based on room type booked do have sofa-beds. Yes, cribs are available and are provided free of charge.
Meetings
What is the amenity charge?
Should you have amenity bags, gift baskets, etc. for your guests, pricing is as follows: Gift bags handed out at the Front Desk are $5.00 each. Gift bags or amenities delivered to Rooms – $7.00 each.
How much is ride share to and from the airport?
Estimates will vary based on traffic patterns and time of day. Sacramento Airport (SMF) is $120 each way. San Francisco Airport (SFO) $145 each way. Santa Rosa Airport (STS) is $90 each way. Oakland Airport is $120 each way. Please refer to your preferred app for a quote. We do recommend that you book a reservation in advance, especially when leaving Napa.
What airport should guests fly into?
We recommend that you fly into Sacramento (SMF) or Oakland (OAK).
I would like to pay my final balance with a check. Am I able to do so?
Yes, we would need the check 14 days prior to arrival.
When is the final payment due?
The final balance is due (14) business days prior to the event taking place.
When are my head counts due?
Your guaranteed head counts are due (72) hours, or (3) business days prior to the event/wedding date.
What time is check in and check out?
Check in is 4:00pm and checkout is 11:00am. We are happy to take requests for early check in and checkout dates, however please know that these are only requests, not a guarantee.
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ADDRESS
River Terrace Inn
1600 Soscol Ave
Napa, CA 94559
Map & Directions
HOTEL DIRECT
ROOM RESERVATIONS
AWARDS & PRESS
Traveler’s Choice Award
TripAdvisor, 2020
Certificate of Excellence
TripAdvisor, 2024
#1 Napa Hotel
San Francisco A-List
